Terms of service
Terms of Payment, Legal Fees & Disputes:
Payment is due when invoices are received unless credit terms have been extended in writing by an authorized representative of Six08 Graphics. After 30 days, unpaid invoices are Past Due and all present and future jobs may be put on hold until the old balance is paid. After 60 days, the account is considered delinquent and may be placed in collections. Balances unpaid after 60 days will incur interest at the rate of 1.5% per month. Expenses incidental to collection including; court costs, fees, expenses, and reasonable attorney(s) fees will also be charged to any account placed with our collection service. Clients shall identify to Six08 Graphics in writing any dispute concerning an invoice within ten days of the date of the invoice. If disputes are not identified in writing, the Client has accepted the invoice. Clients must return to Six08 Graphics any and all work in dispute, accompanied by a written explanation. After investigation, errors on our behalf will either be corrected or credited to the Client’s account.
PAYMENT TERMS:
A 50% deposit is required at the time of approved art proof. The balance is due before the job leaves our building.
JOB CANCELLATION & ERRORS:
If the Client cancels the order before its completion, the Client shall be responsible for the cost of any proofs, artwork, materials re-stocking, and work performed until cancellation notice is received in writing. In addition, Six08 Graphics reserves the right to charge a 20% cancellation charge in addition to the actual charges to cover unbilled internal costs including scheduling, client communications, and resources utilized. Six08 Graphics will gladly re-image any job that has problems due to an error on the part of Six08 Graphics. This does not include software limitations or improper set-up of a job by the client. Six08 Graphics will not be held responsible for errors in work after final client Approval or neglect of final approval. No claims will be honored after 24 hours of receipt of any completed and delivered work.
Verbal orders will be accepted, but Six08 Graphics will not be responsible for any verbal mistakes. EVERYTHING SHOULD BE IN WRITING. Six08 Graphics will not accept responsibility for the inaccuracies in verbal orders by the customer.
LIMITATION OF LIABILITY & CONFIDENTIALITY:
Six08 Graphics will not be responsible in any way for any materials supplied by the client. Original artwork is left at the Client’s risk and is not subject to replacement. Six08 Graphics will not assume liability for damaged or lost files.
PROJECT START TIME, SUBSTRATES & INSTALLATION:
The start time of any project does not begin until ALL support files and items related to the completion of the job are in-house and the Client approves the artwork. Ultimately, the Client accepts full responsibility for determining if said purchased item will perform to their requirements on the substrate(s) to which they are applied.
TRADEMARKS & COPYRIGHTS:
Reproduction in any form, of copyrighted materials without prior permission of the originator is illegal. It is the responsibility of the Client to obtain said permission. Six08 Graphics is in no way responsible for obtaining permission and assumes that the Client has obtained permission before the work is submitted.
DESIGN & PRINTING:
Final Approved designs will become the property of the client once the job is completed and paid for. Six08 Graphics will save your file in its native format and are accessible at the client's request. All other designs and materials used to create the design will remain the property of Six08 Graphics. Six08 Graphics will only store artwork for one year.
Six08 Graphics will not be held responsible for any design layouts provided by the client. All original art must come ready to print. There will be a design fee for any changes made to client-supplied art or layout. The design fee is $100.00 per hour.
ADDITIONAL COLOR MATCHING AND DESIGN:
If the Client’s files exceed the determined file set-up rate included in the price of the project, charges will be based on a rate of $100/hour with a $150 minimum and billed in 15-minute increments after the minimum is met. The Client will be notified of this charge prior to work being started and we require Client authorization before proceeding. If Six08 Graphics is creating original artwork, the design will be billed at a rate of $100/hour. Color matching charges are $125 per hour. Due to the nature of both screen and digital printing, we cannot match PMS colors exactly and give no guarantees to precise color matches. A +/- of 3% to 5% variation is acceptable industry-wide.
Use of Images and References to Completed Work: Six08 Graphics may, at its sole discretion, use images of completed work and/or refer to the Client in Six08 Graphics portfolio and any other marketing materials.
It is the responsibility of the client to provide or purchase quality high-resolution pictures for large format printing. Six08 Graphics will not be held responsible for low-resolution images provided by the client for printing.
Vehicle Wrap:
Additional Terms, Conditions, and Warranty Disclaimer:
INSTALLATIONS:
Six08 Graphics only guarantees final prints that are designed and set up by Six08 Graphics. Six08 Graphics reserves the right to VOID the warranty on any same-day print and install jobs or any Rush Jobs. Six08 Graphics disclaims all warranties on buses, planes, trains, RVs, custom vehicles, and vehicles with OEM paint that is more than 6 years old. If we are asked to cover existing vinyl decals, we cannot be liable for any damage caused during the installation or removal process to these decals.
A Wrap is NOT painting. There may be extreme curves, deep channels, and moldings on the vehicle that the vinyl will not be able to conform to. In some small areas, you will see evidence of the original color of the vehicle. These may be small areas such as around door handles and the edges of the lights on the vehicles. A vehicle wrap is made by applying 52-inch vertical panels of vinyl. There will be 1-inch seams where the panels meet. On a complex design with many matching points, Six08 Graphics cannot guarantee that the graphics will match 100% alignment due to extreme complex curves on the vehicle. A 5% margin is considered acceptable on large outdoor advertising projects.
Proofs are created on a flat surface and viewed at a relatively tiny size on computer screens and printed paper. In cases of curves, handles, deep grooves, rubber moldings/trim, on-the-spot adjustments may be made by the installer to assure maximum readability or alignment. In many cases, there are slight differences between the printed flat paper proof and the 3-dimensional curved vehicle wrap. This can vary up to several inches. This is normal and the wrap needs to be designed with this in mind. In most cases, Six08 Graphics will layer logos and verbiage on top of the base design to endure correct locations for key elements.
It is not reasonable to expect printed vinyl wrap to cover and look exactly like paint or in all the same places look exactly the same. A piece of vinyl has limits and can only stretch so much before it changes color. In some cases, a relief cut may have to be made into the vinyl that will reveal a small amount of the original vehicle paint color under the vinyl. In some cases, a patch needs to be installed to conceal the vehicle's original color. It is the only option. Areas under door handles, mirrors, behind gas caps, and inside door frames will not be wrapped. If we wrap extremely curved surfaces such as mirrors and bumpers they may reveal the original paint color at the tight edges of the wrap. It has more to do with material limitations and not install quality. Six08 Graphics cannot warranty those areas with extreme curves. It is the sole risk of the client if they choose wrap mirrors or other very tight curves. Six08 Graphics will make the client aware of these areas before we begin the design.
If we are installing at the client’s nominated location, suitable conditions must exist. Vehicles need to be indoors, in a clean, dust free temperature-controlled environment, with a power supply and good quality lighting with a minimum of 5 feet of working space around the entire vehicle. If in the opinion of the senior installer on site, conditions are not suitable for a high-quality install of the wrap, the vehicle will be required to go to one of our nominated install locations. Wraps are self-adhesive vinyl that will only adhere well to catalyzed vehicle paint and glass. Poor surface paint or clear coats will not allow the vinyl adhesive to stick properly and the adhesive may fail. It is the responsibility of the vehicle owner to bring in a vehicle that is ready to be wrapped. Extreme curves and deep pockets may exceed the limits of how far the material can stretch. Again this is not paint it is a special pressure-sensitive vinyl material. Vehicles are not at exact right angle curves. They maintain lines that are not 100% parallel to the ground. Due to this fact, the graphics that are 2D printed graphics will not be at the exact same angle of the vehicle lines once the wrap is installed onto the 3D vehicle surface.
Due to the limitations and the sensitivity of the various substrates, it is impossible to reproduce all colors accurately. Therefore, in the absence of a representative from your company to select the appropriate color sample, reproduction will be at our discretion. When we wrap over existing vinyl strips or letters, the new wrap is so thin on top that there will be evidence that there is old vinyl underneath the new vinyl. Six08 Graphics will not be held responsible for any damage, void of vehicle warranty, or anything caused through the application of the vinyl products. Six08 Graphics is not liable if during the installation of a wrap the clear coat of the car begins to peel off. Originally painted vehicles should not have any problems with the clear coat peeling off.
The application process in many cases takes no longer than a day or two for full wraps and partial wraps can be done within one day. It is not a good idea to rush the installation process as many things can go wrong. Six08 Graphics reserves the right to take an additional day for any issues that may arise during the installation.
Six08 Graphics prefers to use our facility for installation. If the client elects to have the installation performed at their location, Six08 Graphics will not be held liable for any issues related to improper install conditions such as temperature or dust.
The vinyl that is applied to original vehicle paint is warranted against adhesive failure and image quality for up to 4 years. The window perforated material is warranted for up to 1 year. Six08 Graphics does not warranty any material that we do not install.
REMOVALS:
All removals are quoted separately. Wrap removal can be very time-consuming. We charge by the hour for the labor. Six08 Graphics will not be responsible for any paint, clear coat, or existing striping damage when we do a removal.
We cannot be responsible for damage to the paintwork when the vinyl is removed, and would not advise application on a re-sprayed surface, or poor quality/rusted paintwork. Please note, our experience shows that removal of vinyl designed for vehicle wraps, from good quality, factory original paintwork, will not damage the paintwork. However, it is the duty and responsibility of the owner of the vehicles to ensure the suitability of the existing surface before it is wrapped.
WARRANTY & MATERIALS:
Six08 Graphics offers a one-year warranty on the installation and one year on the material applied to the windows. No warranty on horizontal direct sun exposure such as hoods, roofs, and/or deck lids. Any surface with less than a 10-degree slope will not be warrantied. The wrap warranty will depend upon the customer’s care of the vehicle and the outdoor/geographic conditions. We recommend hand washing only. Avoid high pressure, power washing, and be careful never to use an ice scraper on window graphics. Also, avoid harsh chemicals of any kind as they can deteriorate the laminate on the vinyl adhesive. Sweeping or brushing off the windows with a soft broom and the use of a rear defroster will not damage your window wrap. There are specially designed products to clean and polish vinyl graphics if needed. Please wait at least 3 weeks before washing your vehicle once applied.
AGREEMENT:
This agreement constitutes the entire agreement between the parties and will supersede all proposals or prior agreements, oral or written, and all other communications between the parties relating to the subject matter of this agreement. This agreement may not be varied other than in writing, executed by the duly authorized representatives of both parties. Conditions not specifically stated herein shall be governed by established trade customs. Terms inconsistent with those stated herein, which may appear on the Client’s formal order, will not be binding. The client acknowledges that the Client has read, understands, and hereby agrees and accepts these prices, fees, charges, use of images, specifications, and conditions stated herein and authorizes Six08 Graphics to perform all work as specified. The client has also been presented with, has read, and understands the color matching criteria, and has selected the appropriate method for the design. The client understands that Six08 Graphics cannot guarantee the quality of any artwork that is not set up by Six08 Graphics.
Thank you for taking the time to review all the situation variables that can potentially be encountered when working with vehicle wrap jobs. The proper care, maintenance & precautions of your vehicle wrap will allow for years of great-looking advertising on your vehicle for everyone to enjoy.
Please feel free to contact us if you have any concerns or are unclear on any of the above-mentioned vehicle wrap disclaimers. We will gladly assist you with answers or help explain anything you do not clearly understand about our vehicle wrap design, manufacture & installation service.